A lot of businesses these days tend to rely heavily on the income generated by apps. This is why there are a lot of games and even other types of smartphone apps that have in-app purchases. Gone are the days when people actually had to pay for a specific app. These days, it's all about buying add-ons to the free app or buying additional “boosters” when it comes to games. Behind all that however is the worry that people may find some problems in the app including their purchases not appearing on their account or the actual application showing all sorts of bugs. 

To paint a clear portrait on this, lets say your company is the owner of a big game app. The app can be downloaded on any smartphone and is free to play with in-game purchases available. A customer buys one in-game product and it fails to materialize on his or her account. He or she now contacts the support team to see where the error or the problem happened and more importantly, get the resolution they need. The app team gets contacted and they note what happens. Most likely after getting all the details, it gets sent back to you, the owners of the app, for further fixing or meeting out the proper resolution. 

The great thing about this is that app developers have it easy these days because there are a lot of app support services available now. A few years ago, this wasn’t the case for app developers and app making companies. The development team would have to find time to work together with the support team to fix problems that users encounter when using the app. And there’s no way out of that too because the app is a paid application so they are pretty much bound to work on getting customer satisfaction. This whole model stretches everybody out and stretches them thin. 

As mentioned earlier, these days, it's fairly easy to outsource the tough job of doing support for a specific app. There are a lot of companies both locally and abroad who can help businesses out with regards to apps. There are a number of things that needs to be considered though. There’s the idea of the budget that needs to be set for the actual company who will be doing the support, there’s the format of which customer questions can be answered, there’s a system of communication that needs to be implemented between the app support company and the actual app maker. 

Most of these can be sorted out easily too. Managers and owners just need to sit down and spend some time discussing these factors and a few more. They really should also a lot some meetings with the company and themselves to be able to draw a clear picture of what needs to be done and how it should be done according to the whims and standards of the company.

While it seems like IT careers locally have plateaued over the years, that’s really an understatement and false. Now more than ever, the IT industry is stronger than ever. If you want heavy proof of that, you don’t have to look further as a quick visit to any job portals or job search website will show you that there is still a lot of IT job openings in the Philippines. The game may have changed or evolved over the years but its really much alive and kicking. 

So what’s in it for young bloods wanting to jump into IT careers in the Philippines? Are there also any new careers waiting for people who have long past graduated from college and find themselves working for a career that’s not showing any signs of personal growth? You bet your bottom dollar that there are a lot of opportunities that await people of all ages and from different backgrounds. 

For fresh graduates, there’s a big mountain to overcome to really be able to succeed in life. That’s not just limited to the IT industry too. Other fields will have the same challenges and difficulties for new hires with zero to little experience. In the IT industry, there are roughly around three different categories now when you look up IT jobs on the web. There are IT jobs specifically built around hardware, there’s one for software and there’s another one for networking and infrastructure. 

IT jobs related to hardware will mostly deal with physically fixing equipment and other materials that are constantly used in the office. This will test newcomers and even experienced employees with regards to their problem solving skills and interpersonal reactions. Hardware IT experts get the easiest way into the corporate world too because every company will require a handful of these men and women to help out technical issues. Even companies like Globe have hardware IT in their offices to help out employees from other departments in getting their laptops fixed or checked. 

The software industry is a tad more difficult to come by but the pay is usually good. In this industry, the main focus is in helping develop a new software or anything in between. The tricky thing for applicants who want to start their IT careers with IT software is that they need to know which ones they will benefit the most. Because software can be long and difficult to develop, there will be times when the term “overtime” is forgotten. So applicants need to do their research or even ask around before signing the dotted line or even hitting the “apply” button. 

The most difficult of all the IT jobs that are currently available online are those that fall under the system networking line. This is the combination of both hardware and software knowledge. You can sum it up as being the “hard” mode when playing video games. Don’t worry though as careers that fall under this branch can welcome both fresh graduates and individuals with previous work experience. Although the ones with experience will find the work better than the fresh graduates.